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Descriptive Statements:
- Analyze theories and methods of organizational management; management functions, such as planning, controlling, leading, and organizing; and the roles of management in business organizations.
- Apply basic principles of financial management and the preparation of budgets.
- Apply principles and methods for managing change, making decisions, solving problems, and achieving innovations within business organizations.
- Apply strategies, procedures, and techniques for managing business operations to enhance productivity, add value, and increase profitability.
- Compare types of organizational structures, including the advantages and disadvantages of each type.
Sample Item:
Which of the following actions by a manager best illustrates the management function
of controlling?
- delivering an inspirational speech to new employees during a company meeting
- assessing whether short-term goals for developing a new product line have been met
- analyzing data to help determine consumer buying trends for the next quarter
- assigning employees to a team that will develop marketing strategies for new
products
Correct Response and Explanation (Show Correct ResponseHide Correct Response)
B. This question requires the examinee to analyze management functions,
such as planning, controlling, leading, and organizing. The management function of
controlling is often defined as the process of monitoring performance and taking action
to ensure desired results. Conducting an assessment to determine whether short-term goals
for developing a new product line have been met is a good example of the monitoring
performance aspect of this definition.
Descriptive Statements:
- Apply knowledge of procedures for staffing a business, including employee recruitment, selection, training, evaluation, and termination.
- Analyze individual behavior and group dynamics, factors that influence employee motivation and morale, strategies for increasing job satisfaction, and conflict resolution in organizations.
- Apply strategies for managing employee compensation and benefits, including strategies for establishing compensation and managing retirement plans, benefit plans, unemployment insurance, and workers' compensation.
- Analyze laws and policies related to human resources management, including those related to discrimination, sexual harassment, collective bargaining, family medical leave, and workplace safety.
Sample Item:
The human resources manager of a small software development firm is attempting to predict
hiring needs for the next few years. Which of the following types of data would be most
useful for accomplishing this task?
- statistical analyses of the number of college graduates over the next few years who will have degrees in software development
- current industry-wide figures for turnover rate and productivity for software developers
- estimates of the number of individuals who have degrees in software development and are currently unemployed
- projections of increases in demand for the company's products over the next few years
Correct Response and Explanation (Show Correct ResponseHide Correct Response)
D. This question requires the examinee to apply knowledge for staffing
a business. Being able to accurately predict future hiring needs is an important part
of staffing a business. For a small software development company, future hiring needs
are most likely to be correlated with production levels. Production increases are likely
to be a function of increased demand. Therefore, one way to predict future hiring needs
is to project increases in demand for the company's product over the next few years.
Descriptive Statements:
- Apply basic knowledge of the structure and operation of the U.S. legal system, legal terminology, and principles of law relevant to business operations.
- Apply basic knowledge of laws and regulations, including the Uniform Commercial Code and other contract, property, tax, bankruptcy, copyright, and antitrust laws, and of government agencies related to business operations and the regulation of competition.
- Apply knowledge of laws, regulations, and government agencies related to consumer protection, product testing and safety, and environmental protection.
- Examine issues related to ethics and social responsibility in business.
Sample Item:
Which of the following is the best example of an action based on a tort?
- An accountant is charged with embezzling money from the firm where the accountant works.
- A supplier sues a company for breach of contract after the company cancels an order of custom-made parts.
- A homeowner sues an appliance manufacturer after a faulty toaster causes an electrical fire.
- A jeweler is charged with fraud after selling glass rings to customers who had paid for diamond rings.
Correct Response and Explanation (Show Correct ResponseHide Correct Response)
C. This question requires the examinee to apply basic knowledge of legal
terminology. A tort is commonly defined as an intentional or unintentional wrong done
by one entity (e.g., a person, a corporation) to another. Torts are adjudicated in civil
courts, where the aggrieved party (the plaintiff) sues the party accused of the wrong
(the defendant) for damages. Tort law is distinguished from criminal law, which pits
the state against the individual accused of breaking the law. A good example of a tort
is a lawsuit by an individual against a manufacturer whose product has caused the
individual to be harmed.
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